Your Data, Kept Guarded.
Privacy Policy
How we collect, handle, and protect your personal information.
Data Protection
Privacy Policy
Last Updated: August 12, 2026
1. Information We Collect
At Hotel CAPS, we are committed to protecting your privacy. Whether you are booking a suite, reserving an events hall, or requesting catering services, we collect information to ensure a seamless and personalized experience.
- Personal Identification: Full name, email address, phone number, and physical address.
- Reservation Data: Check-in/check-out dates, event dates, guest counts, and special dietary requirements.
- Payment Information: Credit card details and billing addresses (processed securely via encrypted third-party gateways).
2. How We Use Your Information
The data we collect is strictly used to fulfill our hospitality and service obligations to you. We do not sell your personal data to third parties under any circumstances.
- To process hotel bookings and finalize events hall agreements.
- To customize catering menus and accommodate specific allergy or dietary requests.
- To send booking confirmations, receipts, and important pre-arrival communications.
3. Data Sharing & Third Parties
In order to provide top-tier service, we may share minimal necessary data with trusted partners, such as payment processors or event coordinators, strictly for operational purposes.
- All third-party partners are vetted for strict compliance with data security standards.
- We may disclose information if required by law or to protect the safety and rights of our guests and staff.